How Can We Help You Ship?

Destination coverage depends on service availability and applicable PIN codes. You can check serviceability instantly in the rate calculator.

IndiaFast offers doorstep pickup where the service is available for your pincode. Submit a pickup request with your preferred date and time slot and our team will coordinate.

Transit time depends on origin, destination, service type, courier partner and operational conditions. Estimates are shown where available, but a universal delivery time cannot be promised for every lane.

Yes, documents can be sent subject to applicable restrictions. Use secure document packaging and declare the contents accurately.

Yes, parcels are accepted subject to shipment acceptance requirements including packaging, weight/dimension limits and item restrictions.

Food acceptance depends on the food type, packaging, destination and applicable restrictions. Perishable or leaking items may not be accepted. Check the prohibited items page or contact us first.

Pricing depends on weight, dimensions, origin, destination, service type and applicable surcharges. You can see live prices before booking in the rate calculator.

IndiaFast provides courier and shipping services for shipments within India, subject to service availability at the origin and destination pincodes.

Delivery time depends on destination, service type, customs clearance, courier network and operational conditions. Express and economy options are available on many lanes.

Yes, door-to-door delivery is available for international shipments where the destination service supports it, including pickup from your address in India and delivery to the recipient abroad.

Documentation varies by shipment and destination. Typically a commercial invoice with accurate product description, value and quantity is required; some items or destinations need additional documents. Our team guides you during booking.

Customs clearance is the process where the destination country's authorities inspect and approve incoming shipments. They verify documentation, product details and applicable duties or taxes before release.

Applicable customs duties and taxes are generally the customer's or recipient's responsibility unless a specific service arrangement (such as duty-paid shipping, where available) says otherwise.

Customs delays can happen due to inspection, missing documentation, destination regulations, unpaid duties/taxes, product restrictions or regulatory checks. Customs decisions are outside the courier's control.

Certain food products may be accepted subject to destination-country, customs, quarantine, packaging and courier rules. Not every homemade food item is accepted everywhere — always confirm before booking.

Medicines can be restricted. Acceptance depends on the destination, product type, quantity, prescription and documentation requirements and customs regulations. Contact us before booking medicine shipments.

Yes, gifts can generally be sent subject to destination rules, accurate declaration and value limits that may apply for customs. Duties/taxes may apply at destination.

Yes, permitted personal belongings can be shipped subject to destination regulations, accurate documentation and packaging requirements.

IndiaFast offers international courier services to 200+ countries and territories. Destination availability depends on the service, courier partner, regulations and current acceptance.

Yes. Large but light packages can be billed on volumetric weight, so dimensions directly affect the chargeable weight and price.

Displayed IndiaFast prices include applicable GST. Customs duties and import taxes at the destination are separate and are generally the customer's or recipient's responsibility.

Yes. Destination duties/taxes, remote-area charges, special handling or address-correction charges can apply depending on the shipment and destination.

If the measured weight or dimensions differ from what was declared, additional charges can apply as per the applicable billing rules. Always declare accurate measurements.

Payment options are shown during booking — including online payment through our payment partner. Business customers can discuss account arrangements with our team.

Pricing is based on origin, destination, service type, chargeable weight (higher of actual vs volumetric) and applicable surcharges. Live prices are shown in the rate calculator before you book.

Actual (physical) weight is what the packed shipment weighs on a scale, measured in kilograms.

Volumetric weight is a weight calculated from package dimensions — (Length × Width × Height) divided by the applicable divisor. It reflects the space a parcel occupies rather than its physical weight.

Chargeable weight is the weight used for billing — the higher of the actual (physical) weight and the volumetric weight, rounded up according to the applicable IndiaFast billing rule.

Light but bulky packages occupy more vehicle and aircraft space, so the volumetric weight applies when it exceeds the actual weight. This is standard across the courier industry.

Measure the longest points of the packed box: length, width and height in centimetres (or inches). Measure after final packing, not the product alone.

Yes — the applicable divisor can vary between domestic and international services. IndiaFast's calculator always uses the divisor configured by the company for the selected service type.

Chargeable weight is rounded up according to IndiaFast's configured billing rule (for example, to the nearest applicable slab). The calculator on the pickup page applies the current configured rule automatically.

Gross weight refers to the total weight of the packed shipment — the product plus all packaging material.

Pickup availability depends on service coverage for your pincode. Enter your pincode in the pickup request form or rate calculator to check.

Yes, you can select your preferred pickup date (today onwards) while submitting the request.

Yes, you can choose from the available pickup time slots shown in the request form.

Your name, mobile number, pickup address with pincode, destination details, shipment type, approximate weight and number of packages.

Yes, another person can hand over the parcel at the pickup address — just ensure they know what is being shipped and the parcel is packed and ready.

Our team reviews the request, assigns it for pickup and contacts you to confirm. You can check the status anytime using your request ID and phone number.

Contact our support team with your request ID as early as possible to change or cancel a pickup. Changes depend on the pickup status.

Use the online Pickup Request page: enter your origin and destination, shipment details and preferred date/time. You receive a request ID instantly and our team coordinates the pickup.

Your tracking number/AWB is shared at booking and on your shipment receipt or label. Registered customers can also see it in their account.

Tracking updates depend on courier-partner scans. During line-haul transit or between hubs there may be gaps. If the status is unchanged for an unusually long time, contact support with your tracking number.

The shipment is moving through the courier network between origin and destination facilities.

The shipment is with the delivery executive and is on its way to the recipient's address, usually for delivery the same day.

International shipments pass through export processing, air transit and customs, where scans are less frequent. Updates resume as the shipment clears each stage.

Use the Track page with your tracking number/AWB to see live status. Tracking events come from the courier partner and update as the shipment moves.

Provide the requested documents promptly (invoice, ID, product details). Our team will guide you. Delays in providing documents extend the clearance time.

Yes. Customs authorities have the legal right to open and inspect any international shipment.

No. Customs decisions are controlled by the destination country's authorities and regulations. We prepare accurate documentation and guide the process, but clearance itself is the authority's decision.

Customs authorities verify that incoming goods comply with destination laws, that declarations are accurate and that applicable duties/taxes are assessed. Inspection is a legal requirement controlled by the destination country.

Wrap each item individually, add cushioning on all sides, fill empty space, use a sturdy outer box and mark it fragile. Consider double-boxing for very delicate items.

Use a rigid document envelope or sleeve so papers stay flat and protected from bending and moisture.

Fold clothes neatly, place them in a protective inner bag, then pack in a box or strong courier bag. Keep the package compact to control volumetric weight.

Use airtight, leak-proof containers, seal them, add protective wrapping and a strong outer box. Requirements depend on the product, destination and service — confirm acceptance before shipping food.

NRI packing is extra-care multi-layer packing for international parcels — typically product protection, waterproof layer and a strong outer box — used where applicable for food and fragile items going abroad.

Vacuum packing is recommended for many food items and may be required depending on the product, destination and service. Our team confirms the exact requirement for your shipment.

Packing assistance is available for many shipments — ask our team when booking or requesting a pickup. Special NRI packing support is available where applicable.

Customers are responsible for adequate packaging. Damage arising from insufficient packing may not be eligible for claims — see the Terms of Service and Shipping Policy for the applicable conditions.

Use a strong outer box, cushion the contents so nothing moves, seal all edges with tape and attach the label flat on top. See our packing guides for a visual walkthrough.

Pickles are a common NRI shipment but acceptance depends on destination customs and quarantine rules. Leak-proof, sealed packing is essential. Verify with our team for your destination.

Dry snacks and many packaged sweets are frequently accepted, subject to destination regulations, shelf life and packaging. Acceptance always depends on destination-country and carrier rules.

Yes, clothes and personal gifts can be sent subject to accurate declaration and destination rules. Customs duties may apply depending on value and country.

Permitted household items and personal belongings can be shipped subject to destination regulations, documentation and packaging requirements.

If customs does not permit an item, it may be held, returned or disposed of according to the destination authority's rules. This is controlled by the destination country's regulations, not the courier.

In many cases yes — food acceptance depends on the product, destination country, customs and quarantine rules, packaging and courier partner. Confirm your specific item before booking.

Yes — sellers get a dashboard, multi-courier allocation, tracking and NDR tools designed for online orders.

Business pricing structures are available for regular shippers. Contact us with your expected volumes to discuss.

Yes, bulk and high-volume shipments are supported with appropriate courier allocation. Contact us for large consignments.

Yes, scheduled recurring pickups are available for businesses. Discuss your volumes with our team for a suitable arrangement.

Liquids and perfumes can be restricted, especially on air routes — flammable liquids and aerosols are commonly prohibited. Acceptance depends on the product and courier partner.

Lithium batteries and power banks have carrier-specific restrictions, especially for air shipments. Check the item database or confirm with our team.

Cash, precious metals, jewellery and high-value goods carry restrictions and may not be accepted or may need special arrangements. Verify before booking.

Plants, seeds, animal and wildlife products are restricted under agricultural and wildlife regulations of most countries.

Prohibited items include dangerous goods, weapons, illegal or counterfeit goods and other restricted categories. Many items are destination- or courier-dependent. Use the Can-I-Ship-This checker on the Prohibited Items page to verify your item.

Contact our support team or raise a complaint with your tracking number, invoice/value proof and photos. You can track the claim response through your ticket.

Report it with your shipment details. The courier partner investigates, and eligible claims are processed per the applicable service conditions and limitations described in the Terms.

Indirect or consequential losses are generally not covered. Refer to the liability section of the Terms of Service for the applicable position.

Approved refunds are processed to the original payment method or as account credit. Timing depends on the payment channel — see the Refund Policy for the process.

Report the damage to IndiaFast as soon as possible with photographs of the packaging and contents, the shipment details and value proof. Claims are assessed under the applicable courier-partner conditions and IndiaFast policy — see the Terms of Service for timelines and limitations.

Yes — find IndiaFast branches with address, phone and directions on the Branches page, or check your pincode in the homepage branch finder.

Yes — franchise, associate, agent and local partnership models are available. See the partnership page for details and the enquiry form.

Check open positions on the Careers page or submit your resume to the talent community.

Visit the News & Insights page for company news, and the Media & Videos page for stories, events and behind-the-scenes content.

Through the Support page, WhatsApp, phone or the complaint/ticket system — all contact options are listed on the Contact section and footer.