Shipping Policy

1Domestic Shipping

IndiaFast provides domestic courier services across India through its courier-partner network. Services include pickup, transit, delivery and tracking. Service availability, weight and dimension limits depend on the destination pincode and courier partner.

2International Shipping

International shipments move through air cargo and courier networks to 200+ countries. Transit times, customs clearance, documentation, duties and destination restrictions apply and vary by country and service.

3Packaging Requirements

Correct packaging protects your shipment in transit:

• Documents — use a secure envelope or document packaging
• Standard parcels — use a strong outer box with internal cushioning
• Food items — use appropriate inner and protective packaging, where accepted
• Fragile products — use protective cushioning and fragile marking
• Clothing — use suitable protective packaging

4Dimensions & Weight

Shipping charges are based on chargeable weight — the higher of actual weight and volumetric weight (calculated from package dimensions using the applicable divisor), rounded as per applicable billing rules.

5Shipping Label

Every shipment must carry complete sender and recipient details, address, pincode, contact number and an accurate content description. International shipments additionally require customs documentation.

6Pickup

IndiaFast offers doorstep pickup for shipments. You can request a pickup online with your preferred date and time slot, and our team will coordinate the collection.

7Delivery

Deliveries are made to the recipient address by the courier partner. Delivery may require OTP, signature or ID verification depending on the service. Timelines depend on destination, courier partner, weather, customs and operational conditions.

8Tracking

Every shipment can be tracked online from booking to delivery. Tracking events are provided by the courier partner and update as the shipment moves through the network.

9International Customs

International shipments require a commercial invoice with accurate product descriptions, values and quantities. Shipments may be inspected by customs, and duties or taxes may apply at destination according to local regulations.

10Shipping Restrictions

Some items cannot be shipped, and some are restricted depending on the destination and courier partner. Always verify before booking.

Shipment acceptance is subject to applicable law, customs regulations and courier-partner rules.

11Delays

Delays may occasionally occur due to customs processing, weather, operational disruptions, incorrect or incomplete addresses, regulatory checks or destination restrictions. Our team works with courier partners to resolve delays and keep you informed.

12Claims & Damage

If a shipment is lost or damaged, contact IndiaFast with the shipment details, invoice/value proof and photographs. Claims are assessed under the applicable courier-partner conditions and IndiaFast policy.

This section is editable by the IndiaFast admin team.

13Contact

For shipping questions, contact IndiaFast through the official support channels.