Refund Policy

1Overview

This Refund Policy explains how cancellations, refunds, credits and payment adjustments are handled for IndiaFast services. Refunds are not automatic — each request is reviewed against the applicable service conditions.

2When a Refund May Apply

A refund or adjustment may be considered in circumstances such as:

• Service cancellation before shipment processing
• Duplicate payment for the same shipment
• Incorrect billing
• Service failure as per applicable terms
• An approved claim
• Other circumstances approved by IndiaFast

Eligibility is assessed case by case.

3Non-Refundable Charges

Certain charges may be non-refundable, which may include:

• Charges for services already completed
• Customs duties, import taxes and government charges
• Third-party or courier-partner charges already incurred
• Special handling charges already incurred

This section is editable by the IndiaFast admin team and reflects current company policy.

4Cancellation Before Pickup

If a shipment is cancelled before pickup or processing, the applicable refund or credit is determined based on the charges already incurred at the time of cancellation.

5Cancellation After Pickup

Once a shipment has been picked up or processed, cancellation eligibility and any refundable amount may differ, as courier-partner and operational charges may already apply.

6Customs, Duties & Taxes

Courier charges are separate from customs duties, import taxes, government charges and destination charges. Such third-party or government charges are governed by the relevant authority and are generally outside IndiaFast's control and refund scope.

7Refund Processing

Approved refunds follow a simple process:

• Request — contact IndiaFast with your shipment and payment details
• Review — our team verifies the request against service conditions
• Approval — eligible refunds are approved and confirmed
• Processing — the refund is processed to the applicable account or method
• Customer account — the credit appears as per your bank or payment provider

Processing time depends on the payment method and banking channels.

8Refund Method

Refunds are typically made to the original payment method or as a wallet/account credit, depending on the payment channel and applicable process.

9Claims & Disputes

If you believe a charge is incorrect or a refund is due, contact our support team with your shipment ID, payment reference and supporting details. We will review and respond through the ticket system so you can track the outcome.

10Contact

For refund questions, contact IndiaFast through the official support channels.