1Introduction
This Privacy Policy explains how IndiaFast Global Couriers collects, uses, protects and manages information when you use our website and services. By using our services, you agree to the practices described in this policy.
2Information We Collect
We collect only the information needed to provide our services:
- Personal information: name, phone number, email address
- Address information: pickup and delivery addresses
- Shipment information: package details, descriptions and tracking information
- Account information: login details for registered customers and partners
- Payment-related information: transaction references (payments are processed by our payment partners)
- Technical information: basic device, browser and usage data required to operate and improve the website
3How We Use Information
Information is used to:
- Process and deliver shipments
- Arrange pickups and deliveries
- Provide shipment tracking
- Provide customer support and respond to enquiries
- Communicate service updates
- Improve our services and website
- Prevent fraud and misuse
- Meet legal and regulatory obligations
5Data Sharing
Information is shared only where necessary to provide our services:
- Courier partners — to transport and deliver shipments
- Technology providers — to operate our platform
- Payment providers — to process transactions
- Government or customs authorities — where legally required
We do not sell customer information.
6Data Security
We apply reasonable technical and organisational measures to protect information, including access controls and secure infrastructure. No method of transmission or storage is completely immune to risk, and we encourage customers to keep their account credentials confidential.
7Data Retention
Information is retained for as long as needed to provide services, meet legal obligations and resolve disputes. This section is maintained by IndiaFast and reflects the company's current retention practices.
This section is editable by the IndiaFast admin team.
8User Rights
Depending on applicable law, you may have rights regarding your personal information, such as access, correction or deletion. To exercise any applicable right, contact us through the official channels below.
This section is editable by the IndiaFast admin team.
9Children's Privacy
IndiaFast services are intended for adults and businesses. We do not knowingly collect personal information from children.
10Third-Party Links
Our website may link to external websites (for example courier partners or payment providers). Those websites have their own privacy policies, which we encourage you to review.
11Policy Changes
We may update this Privacy Policy from time to time. The current version is always available on this page with its last-updated date.
12Contact
For privacy questions or requests, contact IndiaFast through the official support channels listed on our Contact page.
Contact IndiaFast